Refund Policy

Refund and Cancellation Policy

Cancellation Policy

• Orders can only be cancelled if they have not yet been shipped.

• To request cancellation, please write to our customer support team at support@musclexl.in

• Once your cancellation request is acknowledged, the refund will be processed within 7 business days.

• Orders that have already been shipped cannot be cancelled.

Refund & Return Policy

We prioritize quality and customer satisfaction. Refunds or returns will only be accepted under the following conditions:

• Damaged or Defective Products: If the product is damaged in transit, has a manufacturing defect, or if an incorrect product has been shipped.

• Reporting Timeline: Please send an email with clear photos of the damaged/incorrect product to support@musclexl.in within 24 hours of delivery.

Eligibility:

• Product seal must remain intact and unused.

• Serial numbers or packaging must not be tampered with.

Upon receiving the returned product, our team will inspect and validate the claim:

• Approved Claims: Refund or replacement will be issued.

• Unapproved Claims: The product will be returned to you without a refund.

Refund Timelines

• Online Payments: Refunds will be processed back to the original payment source (credit/debit card, UPI, wallet, etc.) within 7 working days.

• COD Orders: Refunds will be processed to your bank account within 14 working days after confirmation.

Shipping, Delivery & Delays

• We work with trusted logistics partners to ensure fast and secure delivery.

• In case of unforeseen delays, our customer support team will notify you with updates until resolution.

For cancellations, refunds, or return assistance, please write to: support@musclexl.in

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